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Position Title: Visitor Service & Programs Specialist

Above & Beyond Children’s Museum (www.abkids.org) is Sheboygan, Wisconsin's longest running children’s museum. Our mission is to be a special place for children and their families where play and education connect through exploration and discovery. We are committed to ensuring all children and families in Wisconsin and beyond feel welcomed at the Museum, that play is accessible for all, and that our programming and events provide opportunities to connect our community through play and education.

Position Summary:

Advance the Museum’s mission by providing exceptional visitor service in daily contact with Children’s Museum visitors while upholding the core values of the organization.

Reports To: Operations & Community Engagement Manager

Classification: Part-Time Non-Exempt, 20-25 hours per week, weekend shifts preferred (Friday and Saturday)

Compensation: $12 per hour

Duties and Responsibilities:

1. Adhere to the Museum core values and visitor service standards

2. Greet and orient guests with enthusiasm and energy

3. Perform daily opening/closing duties through the Museum, including routine cleaning throughout shift

4. Process payments for the Museum, including admissions, memberships, snack bar sales, birthday parties, field trips, etc.

5. Balance cash drawer at shift end and follow cash handling procedures

6. Answer phone calls; refer callers appropriately

7. Answer questions accurately and with enthusiasm

8. Amicably resolve matters with dissatisfied guests

9. Maintain Welcome Desk and Lobby: stock brochures, remove trash, set up and remove signage as needed

10. Monitor cleanliness, safety and security; document and report incidents as appropriate

11. Remind guests of Museum policies when needed

12. Actively promote the Museum by providing up-to-date information on Museum memberships, birthday parties, programs, events, and activities to visitors

Organizational Roles and Responsibilities:

• Assist with weekend and/or evening special events as needed.

• Support a multicultural and inclusive learning environment throughout the Children’s Museum.

• Treat all Children’s Museum employees, volunteers, and visitors with respect and dignity.

• Contribute to a positive work environment and be an advocate for the Children’s Museum community and employee culture.

To Apply: Send resume to Jackie Erdman at jackie@abkids.org 

Above & Beyond Children’s Museum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.